← Apps

Support Desk

support.eviqo.internal · owned by Sales

Connected Contract v5 received 21 Oct 2026, 12:30 from the SDK on deploy

Give access to Support Desk

Give roles to one person, or add the app to a department's set — then everyone in it and its sub-departments gets them.

Roles

Reader Read tickets tickets.read Agent Answer and route tickets Everything in Reader, plus: tickets.replytickets.assign KB editor Edit help articles kb.write Team lead Agent plus support reports Everything in Agent, plus: reports.read

Department sets

Backend and sub-departments

Everyone in the department gets these roles

Reader
Edit
Sales and sub-departments

Everyone in the department gets these roles

Agent
Edit

Personal access and exceptions

Nobody has personal access